1. Help Center
  2. Maintenance and Upkeep

Who is responsible for maintenance?

OwnHome covers the cost of any maintenance or repairs required to ensure the home is safe and habitable - for example, roofing, foundation, electrical systems, etc. You are responsible for identifying issues that may arise, and making maintenance requests via the Different app. Please do not undertake repairs yourself, maintenance will be undertaken by licensed professionals.

OwnHome does not cover any cosmetic repairs, including but not limited to painting, carpeting, landscaping, or appliances. We also will not pay for repairs required as a result of any intentional or negligent damage, destruction, or misuse of the home by you, your guests or your visitors.

Finally, if you want to make improvements, for instance a much nicer toilet cistern than the one that needs repairing, you may opt to cover the difference between replacement versus improvement cost.